The return policy and satisfaction guarantee is a SCAM! I ordered a Bowflex/ Nautilus treadclimber and spent nearly $3500.
After several repair attempts due to an annoying clicking on the belts, the repairman said it was a known problem and most of the machines he's worked on exhibit the same issue. So well within my right to return the machine under their return policy and satisfaction guaranteed, I found out that there is no customer service mechanism or process in place for the consumer to ship the item back to the company without being charged a ridiculous freight charge. I had to shop around and found the average shipping would have cost me anywhere from $3000-$4000!!!! That is more than the machine.
Bowflex said they ship to customer with their commercial carriers but customers cannot use their vendors and there is no special pricing for customers. So in a nutshell, once you place an order and receive defective equipment, you are essentially forced to keep the equipment because you can't afford the return shipping. RIDICULOUS and it should be against some consumer law. It's not good business and you are never warned during the SALE process, of course.
So my advice to anyone considering buying from this company- DO NOT BUY FROM BOWFLEX unless you own a shipping company. For those who don't heed my warning, try USHIP.COM- you can at least negotiate pricing to return the item. I returned the treadclimber at a loss and contested it with the credit card company and Consumer Affairs. Next time, I will file an addition complaint with the Better Business Bureau.
I suggest visiting a local retailer, or go to this company for your fitness equipment needs www.fitnessshack.com .
I had an excellent experience with Fitness Shack and the customer service is top notch. Good luck.